Balanced Foods Pvt Ltd believes in fulfilling the customers’ expectations as far as possible, and therefore has an easy cancellation policy in place. Under this policy:
- Cancellations will be considered only if the request is made within 48 hours of placing an order. However, the cancellation request will not be entertained if the orders have been processed for shipping to the users.
- In case of receipt of damaged or defective items, please raise a complaint within 5 days of receiving the product. We will verify the claims at our end and send a new batch of product against it.
- In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
- For valid & verified complaints, Balanced Foods Pvt Ltd will bear the return expenses basis the proof received